This program aims to introduce trainees to the fundamentals and concepts of hotel, hospitality, and tourism resort management, which are essential for practicing in the field and meeting the needs of the local labor market. The program corresponds to Level 5 of the National Vocational Qualifications Framework.
Master specialized terminology related to hotel, resort, and hospitality management.
Greet and welcome hotel guests in a professional manner.
Carry out check-in and accommodation procedures for individuals and tourist groups.
Demonstrate effective communication and interpersonal skills with guests from diverse cultures.
Participate in leading and managing hotel operations.
Execute check-out procedures for individuals and tourist groups.
Understand and link the relationship between tourism and hospitality management.
Master operational procedures across hotel departments, such as front office, housekeeping, human resources, marketing, accounting, and public relations.
Increase room and service sales using computer systems.
Use specialized hospitality software effectively.
Supervise food and beverage services in hotels and other hospitality establishments.
Organize and manage events, functions, and conferences within hotel settings.
Plan the required setups and equipment for hotels and restaurants.
Work effectively as part of the hotel team.
Adhere to legal, ethical, social, and international considerations in professional practice.
Communicate proficiently in English in professional hospitality contexts.
Level 1: Computer Applications, Introduction to the Hospitality Industry, English 1
Level 2: Principles of Business Administration, Resort Management, English 2
Level 3: Guest Service Skills, Entrepreneurship, English 3
Level 4: Front Office, Human Resources Management, English 4
Level 5: Internal Supervision, Hotel Accounting, English 5
Level 6: Public Relations, Conferences and Events, English 6
Level 7: Restaurant Management, Etiquette, English 7
Level 8: Computer Applications in Hospitality, Marketing and Sales, English 8
Level 9: Cooperative Training
The following are recognized certifications related to this field, which enhance the competency of practitioners when obtained from accredited institutions:
Certified Guest Service Professional (CGSP)
Certified Hospitality Educator (CHE)
Certified Hospitality Supervisor (CHS)
Certified Hospitality Trainer (CHT)
Certified Restaurant Server (CRS)
Certified Business Professional in Customer Service (CBP)
Certified Kitchen Chef (CKC)
Certified Guestroom Attendant (CGA)
Certified Hospitality Administrator (CHA)
Certified Rooms Division Executive (CRDE)
Certified Hospitality Housekeeping Executive (CHHE)
Certified Hospitality Facilities Executive (CHFE)
Certified Hospitality Revenue Manager (CHRM)
Certified Hospitality Sales Professional (CHSP)
Certified Hospitality Department Trainer (CHDT)
Certified Spa Supervisor (CSS)
Certified Master Hotel Supplier (CMHS)
Certification in Hotel Industry Analytics (CHIA)
Receptionist
Guest Supervisor.
Conference Coordinator.
Hotel Host.
Hotel Manager Assistant.
Customer Service.
Representative.
الرئيسية برامجنا Academic Degree A mid-level diploma classified at Level 5 of the National Qualifications Framework. Training Duration Two and…
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