End-to-end hotel operations
Master front-office operations, housekeeping supervision, and check-in/check-out procedures across hotel departments.
Accredited by:
Diploma in Hotel & Resort Management
Qualifies trainees to manage hotels and tourist resorts and deliver professional hospitality aligned with market needs.
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About this program:
The Hotel & Resort Management Diploma was designed within the Administrative Technology department to match local labor-market needs, with training delivered over nine half-semester terms.
This program introduces trainees to the fundamentals and concepts of hotel, hospitality, and tourist-resort management needed to practice in the field and meet local market needs, earning Level 5 of the National Professional Qualifications system.
Main program objectives:
Guest service & communication
Welcome guests, engage across cultures, and deliver professional hospitality service.
Events & resort management
Organize events and conferences and oversee food-and-beverage services in hotels and resorts.
Level 5 qualification
Earn a qualification classified at Level 5 of the National Qualifications Framework to advance your career.
Admission requirements:
- High-school certificate or higher (foreign certificates must be attested by the Ministry of Foreign Affairs).
- Age 18 years or older.
- Valid residency permit (for non-Saudi applicants).
Program features:
- Expert trainers and certified practitioners.
- Flexible study schedules.
- A tablet or laptop provided to the student (depending on the specialization).
- Free access to the academy's facilities.
- A strong foundation toward advanced professional certifications.
The certificate you will receive
Upon successfully completing the program, you will receive the Hotel & Resort Management Diploma certificate, reflecting your completion of the program requirements and strengthening your professional profile and career opportunities.
- Accredited by the Technical and Vocational Training Corporation (TVTC)
- Internationally recognized
- Bridgeable programs
Detailed program content:
Level 1
- Introduction to Computer Applications
- Introduction to the Tourism and Hospitality Industry
- English Language (1)
Level 2
- Principles of Business Administration
- Principles of Hotel Management
- Tourist Resort Management
- English Language (2)
Level 3
- Hotel Guest Service Skills
- Entrepreneurship in Tourism
- English Language (3)
Level 4
- Front Office Operations
- HR Management in the Hospitality Industry
- English Language (4)
Level 5
- Housekeeping Management
- Hotel Accounting
- English Language (5)
Level 6
- Hotel Public Relations
- Conference and Event Management
- English Language (6)
Level 7
- Tourist Restaurant Management
- International Etiquette and Protocols
- English Language (7)
Level 8
- Computer Use in Hospitality
- Marketing and Sales in the Hospitality Industry
- English Language (8)
Program outcomes:
- Master the specialized terminology of hotel, resort, and hospitality management.
- Receive and welcome hotel guests.
- Carry out check-in and room-assignment tasks for individuals and tour groups.
- Master interacting and communicating with guests from different cultures.
- Participate in leading and managing hotel operations.
- Carry out check-out procedures for individuals and tour groups.
- Relate the tourism field to hotel and hospitality management.
- Master all operations across hotel departments such as front office, housekeeping, HR, marketing, accounting, and public relations.
- Grow room and service sales using computer systems.
- Use specialized hospitality software.
- Supervise food-and-beverage services in hotels and other hospitality establishments.
- Organize and manage events, occasions, and conferences within the hotel.
- Plan the required setups for hotels and restaurants.
- Work effectively within the hotel team.
- Adhere to the legal, ethical, social, and international considerations of the profession.
- Master English conversation in the workplace.
Career roles for graduates:
- Front-office receptionist
- Hospitality services supervisor
- Room services supervisor
- Conferences and events coordinator
- Hotel services host
- HR coordinator in hotels and resorts
- Assistant hotel or resort manager
- Sales assistant
- Accommodation services assistant
- Customer service representative
Future career fields:
- Tourism companies
- Luxury, international, and global restaurants
- Local and international hotels
- Tour guiding
- Hotel and tourism marketing
- Airlines and reservations companies
- Tourist resorts
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